Lena Auka

I am a dedicated and guest-focused Hotel Manager with 5+ years of comprehensive experience in resort and city hotel operations. I have significant experience in international settings, successfully leading diverse teams in front office, housekeeping, and food & beverage departments. I have a proven track record in boosting guest satisfaction scores and implementing cost-saving measures without compromising service quality.

I take personal responsibility for the guest experience and pay meticulous attention to operational details, and I can greatly help you with:

• Overall Hotel Operations: Overseeing daily functions across all departments to ensure seamless guest experiences and adherence to brand standards.
• Team Leadership & Training: Recruiting, training, and motivating staff to deliver exceptional, five-star service and uphold a positive work culture.
• Financial Performance & Guest Satisfaction: Managing budgets, driving revenue, and implementing strategies to increase positive reviews and repeat business.

Experience: Assistant Manager at The Sanctuary Hotel & Spa, Port Moresby (3 years); Front Office Supervisor at Airways Hotel, Port Moresby (2 years).
Education: Diploma in Hospitality Management, International Training Institute, PNG.
Skills: Opera PMS, Budgeting & Financial Control, Staff Training & Development, Guest Recovery, Event Planning, Multilingual (English, Tok Pisin, Hiri Motu).
Portfolio: Available upon request; includes operational manuals, guest satisfaction score trends, and staff training programs I developed.
Award: Employee of the Year, Airways Hotel (2019).

The better the guest feedback – the more motivated I feel. My aim is to help you create a welcoming and efficient environment that turns first-time visitors into loyal advocates. I’m passionately interested in creating memorable guest experiences and streamlining operations for peak performance.